Terms that keep everything clear.

Cabookie (“Software”, “Application”, “Platform”, “Service”, “we”, “us”, or “our”) is developed and managed by NEGUP SOLUTIONS (OPC) PRIVATE LIMITED.

Cabookie provides software solutions for taxi companies, private hire operators, chauffeur businesses, airport transfer companies, and other taxi businesses.

Depending on the package purchased, Cabookie may provide online booking, booking management, driver management, vehicle management, pricing, payment integrations, customer management, reporting, website CMS functionality, notifications, and mobile applications.

These Terms may be updated from time to time. Continued use of Cabookie after changes are published constitutes acceptance of the revised Terms.

For the purposes of these Terms:

• “Agreement” means these Terms and Conditions, the Privacy Policy, applicable license terms, and any other documents expressly incorporated into this Agreement.
• “Cabookie” means the taxi booking software, website, applications, source code, documentation, and related services provided by NEGUP SOLUTIONS (OPC) PRIVATE LIMITED.
• “Service” or “Services” means the software, applications, installation services, support, updates, integrations, mobile applications, and other services offered by us.
• “User”, “You”, or “Your” means any individual, company, partnership, sole trader, organization, or other legal entity purchasing, accessing, installing, or using Cabookie.
• “Company”, “We”, “Us”, or “Our” means NEGUP SOLUTIONS (OPC) PRIVATE LIMITED, located at W126, 3rd Avenue, Anna Nagar, Chennai, India – 600040.
• “Application” means Cabookie and any associated website, mobile application, software interface, or successor platform operated by the Company or its affiliates.
• “User Account” means an account created to access administrative, customer, driver, or other Cabookie functionality.
• “License” means the right granted to the User to install and use Cabookie subject to these Terms and the applicable purchase.
• “Customer Data” means information entered, uploaded, or otherwise processed by the User through Cabookie.

• Words used in the singular include the plural and vice versa.
• References to any gender include all genders.
• The term “including” means “including without limitation”.
• References to applicable laws include amendments, replacements, regulations, and related legal instruments.
• Headings are provided for convenience and do not affect the interpretation of these Terms.

Scope

These Terms govern your access to and use of Cabookie and its associated services.

Third-party products, payment gateways, hosting providers, mapping services, SMS providers, app stores, and other external services may be subject to their own terms and conditions.

Eligibility

Cabookie is intended primarily for businesses and organizations operating taxi services.

You must have the legal capacity and authority to enter into this Agreement. Where Cabookie is purchased or used on behalf of a company or organization, you confirm that you have authority to bind that entity to these Terms.

Electronic Communication

By communicating with us electronically, including through email, website forms, or other digital channels, you consent to receiving electronic communications from us relating to your account, purchase, installation, support, updates, and services.

Cabookie provides software designed to help taxi businesses manage their operations.

Depending on the license or package purchased, features may include:

• Online taxi booking
• Booking management
• Driver management
• Vehicle management
• Customer management
• Pricing and fare management
• Payment gateway integrations
• Passenger applications
• Website CMS
• Notifications
• Voucher management
• Reviews
• Statistics and reporting
• GDPR-related functionality
• User and access management

The exact features available may depend on the version, package, add-ons, integrations, or services purchased.

We reserve the right to improve, modify, update, add, or remove features from Cabookie.

Changes may include:

• New features
• Security improvements
• Bug fixes
• Performance improvements
• Interface changes
• Technical updates
• Compatibility updates
• Third-party integration changes

Where reasonably appropriate, significant changes may be communicated through the website, email, release notes, or other available channels.

Continued use of Cabookie following an update constitutes acceptance of applicable changes.

Certain Cabookie services may require you to provide information such as:

• Name
• Email address
• Telephone number
• Company name
• Company address
• Billing information
• Account credentials

You agree that information supplied to us is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You must notify us promptly if you believe your account or credentials have been compromised or accessed without authorization.

We reserve the right to suspend or terminate accounts where there is reasonable evidence of misuse, fraud, security concerns, or violation of these Terms.

Cabookie must not be used for fraudulent, illegal, deceptive, abusive, or harmful activities.

You must not use Cabookie to:

• Conduct fraudulent transactions
• Mislead customers or other users
• Engage in illegal activities
• Send unauthorized spam
• Distribute malicious software
• Attempt unauthorized access to systems or accounts
• Circumvent security mechanisms
• Collect information unlawfully
• Infringe intellectual property rights
• Impersonate another person or organization
• Interfere with the operation of the platform
• Use Cabookie for activities prohibited by applicable law

We reserve the right to suspend or terminate access where prohibited activity is identified.

Where installation services are included in the purchased package, Cabookie will be delivered and installed according to the applicable installation process.

The User is responsible for providing suitable hosting infrastructure and required third-party credentials, APIs, domains, and services unless these are expressly included as part of the purchased package.

Installation may require:

• Compatible server environment
• PHP
• MySQL
• Domain configuration
• Google Maps or other third-party API credentials
• Payment gateway credentials
• Email or SMS service credentials where applicable

Installation timelines may depend on the User's hosting environment, configuration, third-party services, and information supplied by the User.

Users are responsible for all content, information, images, documents, customer records, and other data entered into or processed through Cabookie.

You must not upload or transmit content that:

• Is unlawful, defamatory, threatening, abusive, or fraudulent
• Contains hateful or discriminatory material
• Violates another person's privacy
• Infringes copyright, trademarks, or other intellectual property rights
• Contains malicious code, viruses, or harmful files
• Violates applicable laws or regulations
• Was obtained unlawfully
• Misrepresents another individual or organization

We may remove or restrict access to content that we reasonably believe violates these Terms or applicable law.

Grant of License

Subject to payment of the applicable fees and compliance with these Terms, we grant the User the license rights specified in the applicable Cabookie purchase.

Unless expressly stated otherwise, the license is limited to the domain, installation, deployment, or usage rights included with the purchased package.

The User may use Cabookie for its own legitimate business operations.

Restrictions

Unless expressly authorized in writing, you must not:

• Resell Cabookie as a software product
• Sublicense Cabookie to third parties
• Redistribute the software independently
• Remove proprietary notices where prohibited
• Use one license for unauthorized additional domains
• Reproduce the platform for unrelated commercial deployments

Where a purchase includes source code, access to source code does not automatically grant unrestricted redistribution or resale rights.

Where the purchased Cabookie package includes source code, the User may customize the software for its licensed business deployment, subject to the applicable license terms.

Certain components, libraries, integrations, third-party materials, or proprietary elements may be subject to separate restrictions.

Source code ownership and customization rights do not transfer ownership of third-party intellectual property or proprietary components to the User.

All purchases of Cabookie, mobile applications, installation services, hosting, custom development, and other services are subject to the applicable pricing displayed or agreed at the time of purchase.

Unless otherwise specified:

• Cabookie is offered under a one-time purchase model.
• A purchased license provides the rights specified in the applicable package.
• Optional services and add-ons may incur additional fees.
• Custom development is priced separately based on requirements.
• Taxes, payment processing charges, hosting costs, app store fees, or third-party service charges may apply where applicable.

You are responsible for providing accurate billing and payment information.

By initiating a transaction, you confirm that you are authorized to use the selected payment method.

Cabookie's core software license may be offered as a one-time purchase rather than a recurring software subscription.

However, certain optional services may involve recurring charges, including where applicable:

• Mobile application hosting
• Third-party services
• Hosting services
• SMS services
• Payment processing
• Other external services

Any recurring service will be subject to the pricing and terms communicated for that particular service.

Unless otherwise stated in a written purchase agreement or applicable law, Cabookie software purchases are generally considered final.

Because Cabookie may involve software delivery, source code access, installation, configuration, customization, or digital services, refunds may not be available after delivery or commencement of the applicable service.

For optional recurring services, cancellation terms will be governed by the terms applicable to that service.

If you have a payment, purchase, installation, or service issue, contact our support team so that we can review the matter.

Support Email: [email protected]

Where mobile applications are purchased or provided, they may include separate applications for passengers and drivers.

Customer Application

The Cabookie Customer App may use location services to support customer operations, booking management, navigation, and journey tracking.

Depending on the configuration, location information may be used to:

• Display the customer’s location
• Support booking and driver allocation
• Provide journey status and updates
• Assist with navigation and journey tracking
• Provide customers with real-time journey updates
• Help administrators monitor active journeys

Location functionality may operate while the application is active and, where permitted by the operating system and configured by the User, in the background.

The User is responsible for granting the applicable device permissions required for location services. Where legally required, Cabookie will obtain the necessary permissions or consents for processing location information.

Cabookie may process information relating to customers, drivers, vehicles, bookings, locations, payments, and other operational records.

The User is responsible for determining:

• What data is collected
• Why the data is collected
• How long it is retained
• Who can access it
• Whether consent is required
• Whether applicable data protection laws are being followed

Where the User operates Cabookie as a self-hosted platform, the User may have direct responsibility for the hosting environment, database security, backups, access controls, and customer data.

You agree to:

• Use Cabookie lawfully.
• Maintain accurate account information.
• Protect account credentials.
• Keep your hosting environment secure.
• Maintain appropriate backups.
• Configure third-party integrations correctly.
• Obtain required customer and driver permissions.
• Comply with applicable privacy and data protection laws.
• Ensure your use of Cabookie complies with local taxi regulations.
• Ensure your content does not infringe third-party rights.
• Notify us of suspected security issues or misuse.

You must not attempt to gain unauthorized access to Cabookie, its servers, databases, accounts, or related systems.

Cabookie may provide features such as user permissions, access restrictions, activity logs, secure authentication, and GDPR-related functionality.

However, no software or internet-based system can be guaranteed to be completely secure.

Users are responsible for implementing appropriate security measures within their own hosting and operational environments, including:

• Strong passwords
• Appropriate user permissions
• Secure hosting
• Software updates
• Database backups
• Server security
• Access control
• Appropriate third-party API security

Cabookie may integrate with third-party services, including payment gateways, mapping providers, SMS providers, email services, analytics services, app stores, hosting providers, and other external platforms.

Third-party services are independently operated and may have their own:

• Terms and conditions
• Privacy policies
• Fees
• Availability requirements
• Usage restrictions
• API limitations

We are not responsible for changes, interruptions, pricing, policies, or failures caused by third-party services.

The Cabookie website or platform may contain links to third-party websites or services. These links are provided for convenience only. We do not control or guarantee the accuracy, availability, security, or content of third-party websites. Accessing third-party services is at your own risk and subject to their respective terms.

Your use of Cabookie is also governed by our Privacy Policy.

By accessing or using Cabookie, you acknowledge that personal information may be processed in accordance with the Privacy Policy and applicable data protection laws.

Where the User operates Cabookie for its own customers and drivers, the User remains responsible for its own privacy notices, consent requirements, data retention practices, and legal obligations.

Unless expressly stated otherwise, Cabookie, its branding, documentation, website content, design elements, trademarks, and proprietary materials remain the property of NEGUP SOLUTIONS (OPC) PRIVATE LIMITED or their respective owners.

Nothing in these Terms transfers intellectual property ownership to the User except for the specific rights expressly granted under the applicable license.

Cabookie is provided with the features and functionality described for the applicable version or package.

While we make reasonable efforts to maintain the quality and functionality of the software, we do not guarantee that:

• Cabookie will always be available without interruption.
• Every feature will operate without errors.
• The software will be compatible with every hosting environment.
• Third-party integrations will always remain available.
• Third-party services will not change their APIs or requirements.
• The software will meet every specific business requirement.
• The platform will be completely free from defects or security vulnerabilities.

Where a genuine software issue is identified, we will make reasonable efforts to investigate and address it in accordance with our support and update policies.

We make reasonable efforts to ensure that information published about Cabookie is accurate. However, product descriptions, pricing, features, screenshots, documentation, and technical requirements may change as the product evolves. We reserve the right to correct errors, update information, and modify product specifications where necessary.

We will take reasonable measures to maintain the confidentiality of information provided to us in connection with Cabookie services. Confidential information may be disclosed where required by law, regulation, court order, governmental authority, professional advisers, auditors, or where necessary to provide the requested services.

You agree to defend, indemnify, and hold harmless NEGUP SOLUTIONS (OPC) PRIVATE LIMITED, its directors, employees, contractors, partners, affiliates, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your misuse of Cabookie
• Your violation of these Terms
• Your violation of applicable law
• Your infringement of third-party rights
• Your unlawful use of customer or driver data
• Your breach of applicable privacy obligations

This obligation survives termination where applicable.

To the maximum extent permitted by applicable law, NEGUP SOLUTIONS (OPC) PRIVATE LIMITED shall not be liable for indirect, incidental, special, consequential, or exemplary losses arising from the use or inability to use Cabookie.

This may include loss of:

• Revenue
• Profits
• Business opportunities
• Data
• Goodwill
• Customer relationships
• Business interruption

We are not responsible for losses caused by third-party services, hosting providers, payment processors, app stores, internet failures, unauthorized access outside our reasonable control, or actions taken by the User.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Cabookie is a software platform and does not itself operate the User's taxi, private hire, chauffeur, or transfer business.

The User remains responsible for:

• Driver licensing
• Vehicle licensing
• Insurance
• Taxi permits
• Passenger safety
• Pricing compliance
• Tax obligations
• Employment obligations
• Local taxi regulations
• Customer communications
• Data protection compliance

Cabookie does not replace professional, legal, regulatory, accounting, or taxi advice.

Users must not use Cabookie to send unlawful or unauthorized spam. You must comply with applicable laws governing email, SMS, marketing communications, and customer notifications. You are responsible for ensuring that appropriate permissions and opt-out mechanisms are used where required.

We may suspend or terminate access to Cabookie or related services where reasonably necessary due to:

• Material breach of these Terms
• Fraudulent activity
• Illegal use
• Security threats
• Unauthorized redistribution
• License violations
• Non-payment of applicable services
• Abuse of support or infrastructure

Where appropriate, we may provide notice and an opportunity to remedy a breach.

Termination does not remove obligations that are intended to survive termination, including intellectual property, confidentiality, indemnification, liability limitations, and dispute provisions.

Upon termination:

• Access to applicable services may cease.
• Recurring optional services may be cancelled.
• Outstanding amounts may become immediately due.
• The User remains responsible for its own data and backups.
• License rights may cease where termination results from a material license violation.

Where the User owns a valid lifetime software license, termination of an optional service does not automatically terminate unrelated rights that have already been granted, except where permitted under the applicable license terms.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

These Terms, together with the Privacy Policy, applicable license terms, purchase agreement, and other documents expressly incorporated by reference, constitute the entire agreement between the User and NEGUP SOLUTIONS (OPC) PRIVATE LIMITED regarding Cabookie.

If a dispute arises regarding Cabookie or these Terms, the parties should first attempt to resolve the matter directly and in good faith.

Users are encouraged to contact our support team before initiating formal proceedings.

Support Email: [email protected]

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts located in Chennai, Tamil Nadu, India shall have jurisdiction over disputes arising from or relating to these Terms or the use of Cabookie.

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, government action, power failures, internet infrastructure failures, major service outages, or other force majeure events.

We may assign or transfer our rights and obligations under these Terms to an affiliate, successor, purchaser, or other entity in connection with a corporate restructuring, merger, acquisition, sale, or transfer of business.

The User may not transfer or assign its Cabookie license or obligations to another party except where expressly permitted by the applicable license terms or with our written consent.

We welcome feedback, suggestions, and comments that can help us improve Cabookie.

By submitting feedback, you acknowledge that we may use such feedback to improve our products and services without creating an obligation to compensate you, unless otherwise agreed in writing.

Feedback & Support: [email protected]