Your privacy. Our responsibility.

Cabookie is a taxi booking platform developed and managed by Negup Solutions (OPC) Private Limited.

In this Privacy Policy, the terms “Cabookie,” “we,” “us,” “our,” and “Company” refer to Negup Solutions (OPC) Private Limited.

This policy applies to information collected through:

• Cabookie websites and booking platforms
• Customer/passenger applications
• Admin systems
• Online booking and payment services
• Customer support and communication channels

We collect information that is necessary to provide, operate, secure, and improve Cabookie services.

Information You Provide

Depending on how you use Cabookie, we may collect:

• Full name
• Email address
• Phone number
• Company information
• Billing information
• Pickup and destination details
• Booking information
• Vehicle and journey preferences
• Account login information
• Customer communications
• Driver information
• Driver documents and licence information
• Information submitted through support requests
• Other information you voluntarily provide

This information may be used to create and manage accounts, process bookings, provide customer support, communicate with users, and deliver the requested services.

Payment Information

When you purchase Cabookie products, services, or optional add-ons, payment information may be processed through third-party payment providers.

Where applicable, payment information may include details required to complete a transaction. We use payment providers to securely process payments and do not require access to payment information beyond what is necessary to complete and manage the transaction.

When you access Cabookie, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Mobile device information
• Application information
• Device identifiers
• Usage information
• Login information
• Cookies and similar technologies
• Website and application interaction data

This information helps us maintain security, troubleshoot technical issues, understand how our Services are used, and improve the Cabookie platform.

Cabookie processes information relating to taxi and transfer bookings.

This may include:

• Pickup location
• Destination
• Journey date and time
• Route information
• Booking status
• Vehicle type
• Driver allocation
• Passenger information
• Journey history
• Fare and payment information

Location information may be processed when required to provide booking, navigation, or driver-tracking functionality.

The Cabookie Customer App may request location permissions, including background location access, where required to support the driver.

Location information may be used to:

• Display a driver's current location
• Support driver allocation
• Track active journeys
• Provide journey status updates
• Monitor estimated arrival information
• Help identify delays
• Improve operational coordination
• Keep customers informed about their journey

Location tracking is primarily associated with active driver operations and the functionality configured by the taxi company using Cabookie.

Location information is stored and processed securely and is not intended to be sold to third parties.

We may use personal information to:

• Create and manage user accounts
• Process and manage bookings
• Allocate and manage drivers
• Provide driver tracking and journey updates
• Process payments
• Send booking confirmations
• Send email and SMS notifications
• Provide customer support
• Manage driver and vehicle information
• Maintain booking and journey history
• Improve platform performance
• Detect and prevent fraud or misuse
• Maintain system security
• Provide reporting and analytics
• Comply with legal and regulatory requirements
• Communicate important service information
• Improve Cabookie products and services

We only use information where there is an appropriate reason to do so, such as providing the Services, fulfilling contractual obligations, complying with legal requirements, obtaining consent where required, or pursuing legitimate business interests.

We may share personal information where reasonably necessary to provide Cabookie services.

Payment Providers

Payment information may be shared with payment processors to complete transactions, refunds, and payment-related support.

Service Providers

We may use third-party providers for services such as:

• Hosting
• Email delivery
• SMS delivery
• Analytics
• Maps and location services
• Customer support
• Payment processing
• Security and infrastructure

These providers may process information only as necessary to provide their services.

Legal and Regulatory Requirements

We may disclose information where required to:

• Comply with applicable laws
• Respond to lawful requests
• Protect our rights or property
• Investigate fraud or security issues
• Protect users or other individuals
• Prevent misuse of the Services

We may also use aggregated or anonymised information for analytics, reporting, product improvement, and business purposes where the information no longer identifies an individual.

Cabookie is developed and managed by Negup Solutions (OPC) Private Limited in India.

Depending on the hosting infrastructure and third-party service providers used, personal information may be stored or processed in countries other than your country of residence.

Where international transfers are required, we aim to implement appropriate safeguards consistent with applicable data protection requirements.

Depending on applicable law, you may have rights relating to your personal information, including:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to restrict certain processing
• Right to object to certain processing
• Right to data portability
• Right to withdraw consent, where processing is based on consent
• Right to lodge a complaint with the relevant data protection authority

To exercise your rights, contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing certain requests.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information may be retained for longer where necessary to:

• Provide the Services
• Maintain business records
• Resolve disputes
• Prevent fraud
• Meet legal or regulatory obligations
• Enforce agreements
• Protect our legal rights

When personal information is no longer required, we may securely delete or anonymise it in accordance with our applicable retention practices.

Cabookie provides businesses with tools to manage customer information, including:

• Customer profiles
• Booking history
• Customer preferences
• Booking notes
• Communication records
• Customer account status
• Account deletion requests

Businesses using Cabookie are responsible for managing customer information in accordance with applicable privacy and data protection laws.

Where Cabookie processes information on behalf of a taxi, chauffeur, or transfer company, that business may determine the purposes for which customer information is collected and used.

Cabookie may use cookies and similar technologies to improve the functionality and performance of its websites and services.

Cookies may be used to:

• Keep users signed in
• Remember preferences
• Maintain website functionality
• Improve security
• Understand website usage
• Analyse performance
• Improve user experience

Cookies may be session-based or remain on your device for a longer period.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Accidental loss
• Misuse
• Unauthorised alteration
• Unauthorised disclosure
• Destruction

Access to personal information is restricted to authorised users and service providers who require access for legitimate business purposes.

Where appropriate, Cabookie uses authentication, access controls, secure hosting practices, and other security measures to protect information.

However, no internet-based system can be guaranteed to be completely secure. Users should also take appropriate steps to protect their passwords and account credentials.

Cabookie's Services are intended for businesses, customers, drivers, and other users who are legally able to use the Services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

Cabookie may integrate with or provide links to third-party services, including payment providers, mapping services, analytics platforms, communication providers, and other external websites.

Third-party services operate under their own privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing the privacy policy of any third-party service before providing personal information.

Where permitted by applicable law, Cabookie may send service-related communications such as:

• Booking notifications
• Account notifications
• Payment confirmations
• Security alerts
• Product updates
• Important service announcements

Where marketing communications require consent, we will provide an appropriate way to provide or withdraw that consent.

You may unsubscribe from promotional communications using the unsubscribe option provided in the communication or by contacting us.

Cabookie may use email, SMS, push notifications, or other communication methods to provide important information about bookings and platform activity.

Examples include:

• Booking confirmations
• Driver assignment notifications
• Journey reminders
• Booking cancellation notifications
• Payment notifications
• Driver alerts
• Account notifications

Communication preferences may vary depending on the configuration of the Cabookie platform and the taxi business using the system.

Cabookie may operate as a technology provider for taxi, chauffeur, private-hire, and airport-transfer companies.

Where a taxi company uses Cabookie to collect and manage passenger or driver information, that company may act as the data controller for the information it collects through its Cabookie implementation, while Cabookie/Negup Solutions may process information on its behalf as a service provider or processor, depending on the applicable arrangement and law.

Businesses using Cabookie are responsible for establishing their own lawful privacy practices, notices, retention policies, and customer data procedures where required.

We may update this Privacy Policy from time to time to reflect:

• Changes to Cabookie services
• New features or technologies
• Changes to applicable laws
• Changes to our data practices
• Security or operational requirements

When we make material changes, we may update the “Last Updated” date and, where appropriate, provide additional notice.

We recommend reviewing this Privacy Policy periodically.

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us.